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You first need to map GFI MAX Sites with RangerMSP Accounts, then when a failed check occurs it'll get converted into a service Ticket under the customer Account mapped to that Site the failed check refers to.
When it comes to notifying the customer by email - In general the Alerts to Customers feature automatically sends email alerts to customers on tickets being opened and/or closed. Nonetheless, even with the alerts to customers feature enabled for regular tickets you can still disable it for new tickets created from your RMM (GFI) by visiting the Tools > Options > Alerts to Customers tab and clicking the 'RMM Settings...' button. Hope this helps. |