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Hi Commit
Two different employees are are looking at same ticket on different computers. User 1, drags a document to the ticket (which automatically creates a history line) User 1, creates some charges for the ticket User 1, creates an appointment for the ticket User 1, creates some to-dos for the ticket too. User 1 tells users 2 by voice that he has updated the ticket. How am User 2 supposed to get all these informations? He is already in the ticket. I cant find a refresh ticket button, or refresh all. So User 2 has press refresh alot of times on different tabs (the document tab, the charges tab, the appontment tab and the to-do tab and the history tab) Commit, can you suggest something better ? |
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Very often the users searches for a specific ticket. In that case they cant move up/down in the ticket list, because there is only one ticket shown.
Or they double-click a ticket to see it in "full screen", either in that situation they can move up/down so they are left for clicking refresh 5 times + changing tabs. Total 10 mouse clicks. |